FAQ's, shipping and more!

Welcome to JOCO Ink!

We are a wholesale only brand so to view our products you must sign up for a wholesale account on our website first:
STEP 1: sign up for a wholesale account to place orders online and also use drop shipping services. MUST USE THIS LINK TO SIGN UP FOR ACCOUNT: https://www.jocoink.com/tools/forms/wholesale (Once you sign up synclogic code will be on my account section of website and you will also be able to view all products on the website as well to order.)
SHIPPING:
Current shipping time for regular tees is7-10 BUSINESS DAYS. (Business Days are Mon-Friday). Shipping Day 1 starts the business day AFTER order is placed. Example: If you order on Monday the first business day is Tuesday, 2 business days is Wednesday and 3 business days would be Thursday. If you order over the weekend (Sat/Sunday) they are treated as Monday orders.
Bleached Sweatshirts TAT is currently 10 BUSINESS DAYS
Shipping costs are based on weight and auto calculated in the system when checking out. We use both USPS and Fed Ex for shipping. If you pay an overage in shipping we will refund any overages (we notice the happens often on larger orders) if you receive a random refund of $2-5 or sometimes up to $30 its for shipping overages.
PRICING:
T Shirts and Tanks start at S-XL $12, 2X-4X $14 We also have various specialty sweatshirts and fast fashion shirts that range from $12-$25 depending on the style
We do not have a minimum retail price but most retailers sell our T Shirts between $25-$33 each.
BRANDS:
We strive to bring you high quality Products and try our very best to use Bella Canvas Brand however we can not guarantee it, If its ever sold out with our vendor we have a back up of next level and district brands shirts that are very comparable in weight and feel (if not better in my opinion!).
SYNCLOGIC TIPS:
  1. if using synclogic check your spam folder for invoices (invoices are sent automatically when order comes through) for some reason shopify invoices tend to find their way to spam folders so check there! Synclogic emails which ever email you have set up in your shopify account. Be Sure that address is the email address you’d like to use.
  2. Synclogic set up youtube video: https://www.youtube.com/watch?fbclid=IwAR3-NRDfsQglTqIR1CCR9Kz0FOPeBT8d-wrHmHYdoXzmRSwEIjPuu9O2odc&v=RGHXphkkN0M&feature=youtu.be
  3. you don't need to use synclogic to order or for drop shipping. sou can order anything on the website (must be logged in or you won't see any products) if you want it drop shipped just put the name & address in the shipping address section when checking out on the website.
Minimum Orders:
We do not require minimums on any of our products
S I Z E & F I T
• This style is a unisex
• Women are recommended to order one size down for a fitted look
• If you are unsure about the size you should order, please refer to the size chart in the pictures or contact us
T -S H I R T C A R E
• Wash inside-out in cold water with similar colors using a gentle cycle
• Non Chlorine Bleach Only
• Tumble dry low or hang-dry
• Do Not Iron or Dry Clean
N O T E S
• Sleeves are only rolled for the picture. You can still get the rolled cuffed sleeved look by simply rolling them up!
• Shirts are made using DTG print technology.
COLOR OPTIONS:
Any graphic can go on any shirt so if you want a tank graphic on a tee just mark it in the order notes (they are the same pricing) or vice versa, if you want a tee shirt graphic on a black tank, mark in in the order notes when ordering and we can switch it for ya. Tanks are the same pricing as T’s and come in S-3X
Kids Shirts: If you need kid shirts in white, gray and black we have them available in 6m, 12m, 18m, 24m, 2t, 3t, 4t, 5/6, youth s, youth m, youth l, youth xl. To order on website, order XS adult size and mark in product notes section the kids size you need.
ADJUSTING ORDERS: Please note once invoices are paid we can not make adjustments to combine shipments.
CUSTOM PRINTS:
We LOVE helping make your vision a reality! Feel free to email us at hello@jocoink.com with any special requests you would like to have done. (please note, we will not replicate a t shirt you found somewhere else, we do not believe in copying someone else’s work.). We will be happy to help create your vision and make an original piece for ya though! Email with subject line custom order with a png or svg file of it and the shirt you want we can get a mock up for you, or if you need a design made email and let us know what you are envisioning
SYNCLOGIC CODES:
Here are synclogic connection options:
Newest items: L6NP8EZK
Holiday: X7F9GX13
Fall/Winter: XVETL0TW
Friends collection: 293U19E0
Potter collection: UXUS5PAY
Sports collection: 34UQ24KF
Summer lake camping: 3D91NJWB
Mama collection: H45D6007
Gilmore girls collection: 2Z2KGU06
Snarky sassy sayings: N0R0Y883
Faith collection: 4D6GOGO6
Misc collection: 3GS6HXFA
Foodie/shopping collection: VJ98O3UF
Greys anatomy collection: B952DW1J
Hamilton collection: 19R91COG
Pets collection: 3AP6N17M
Schitts creek collection: 2H7UM7X2
America Proud Collection: B1NL3Y3G
Mens Collection. 0CD6J7X5
Handmaid Tales: 8B6B8339
Mental Health awareness: A53D5JEK
Teacher: DZL016PQ
Pride: 8D248QL7
First Responder/Military: 1M92VZ86
Western: Q17CVQAM
YellowStone: 120FLC82
Virgin River: HC497LN2
Bridgerton:
Tea Towels and bags: 051B4T46
MESSAGE FROM CORY:
Hello everyone! I’m Cory, Deana’s husband. Just wanted to introduce myself to y’all that don’t know me already. We have 2 children, Nico 17 and Alysa 15 and currently live in Archer Lodge NC. We’ve been in the retail business for a little over 5 years now.
Deana had her own boutique and was buying graphic tees from other vendors but as you all know most of them have minimums and they usually take a while to get. Every time she would order them we would get stuck with some that just wouldn’t seem to sell. I have been using Photoshop for many years for photography and such. I knew I could make graphics so I decided to learn how to make shirts on my own so we could have more options to offer our customers, not have to order a whole bunch of shirts with the same graphic on them at the same time or wait weeks for them to arrive and we also wanted have the ability make custom designs for them if they had something special they wanted on their T shirts.
So in May of 2020 we purchased all the equipment needed to be able to print and apply graphics on clothing. I make every effort to only print on Bella Canvas tees but sometimes they are hard to get so we use district or next level tees as a backup, they are very similar to the Bella Canvas and just as soft. I do not buy cheap shirts that feel terrible, I wouldn’t wear them myself so I could never offer them to customers. As we start to grow I will be able to add more colors and styles. At some point I would like to offer coffee mugs and hats, and different types of garment printing options but that all requires more equipment purchases so it will be a while before we can make that happen.
If you have any questions for us don’t hesitate to ask. Thanks for being here!
CONTACT US:
Email us anytime We are here to support you! hello@jocoink.com